Red Grocery

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Terms & Conditions
Welcome to the an online marketplace connecting local grocery shop owners to online buyers. This document represents our Terms of Use and it governs the terms & conditions of our website,, sub-domains, emails; any associated web-based and mobile applications (collectively, hereinafter referred to as "Website"), as owned and operated by (hereinafter referred to as "RedGrocery").

Use for the RedGrocery website is a legal contract between You, either an individual user of at least 18 years of age ("You" or, collectively, "Users"), and RedGrocery regarding Your use of the RedGrocery website. RedGrocery website allows users to play two distinct roles of “Merchants” and “Customers”. Users offering products and services for sale using RedGrocery Platform are hereinafter referred to as the “Merchants”. Users buying products and services using the RedGrocery Platform are hereinafter referred to as the “Customers”. Unless explicitly stated otherwise, the following Terms of Use (Terms) are applicable for both Merchants and Customers. All references to users using terms such as “You” and/or “Users” shall be applicable to both Merchants and Customers. Red Grocery allows users to browse the website without registering.

Please read the Terms of Use (hereinafter referred to as "Terms") given below as your use of our website and service is subject to your acceptance of and compliance with the Terms. By registering for, accessing, selling, buying, browsing, downloading from, uploading to or using the RedGrocery platform, you acknowledge that you have read, understood, and agree to be bound by the following terms of use, including any additional guidelines and future modifications (collectively, the "terms"), without modification and you also accept to be bound by our 'Privacy Policy'. We may amend our Terms at any time without specific notice to you. The latest copies of our Terms will be posted on our Website, and you should review all the Terms prior to using our Website. After any revisions to our Terms are posted, you agree to be bound to any such changes to them. Therefore, it is important for you to periodically review our Terms to make sure you still agree to them.

In these Terms, references to "you", "User/user" shall mean any natural and legal person accessing the website, its contents and/or services offered by RedGrocery. Any user (both Merchants and Customers) agrees to become a "member" while registering on the website by providing Registration Data. In these Terms, "Service Providers" shall mean independent third party service providers and "we", "us" or "our" shall mean RedGrocery.

  • Eligibility for becoming a member
  • Only people who can form legally binding contracts under the Indian Contract Act, 1872 are allowed the use of the website/services offered by RedGrocery. Minors, i.e. children below the age of 18 years shall not register as a member. RedGrocery reserves the right to terminate the membership of any user if it comes to our notice that the member is below the age of 18 years. By buying, selling, downloading, installing or otherwise using the RedGrocery website, you represent that you are at least 18 years of age and have not been previously suspended or removed from the RedGrocery website.

    RedGrocery at its sole discretion, reserves the right not to accept a user from registering on the Website without assigning any reason thereof.
  • Member Account details, Password and Security
  • RedGrocery allows users to browse the website without registering. However, it is compulsory for users to become member by providing registration details to be able to place an order and to use the other services offered by RedGrocery on its website. You agree that the information provided by you is correct, accurate, current and complete, to the best of your knowledge. RedGrocery reserves the right to take legal action if any attempt is made by the user to provide incorrect, inaccurate, not current or not complete information in order to misuse the services offered on the Website. If we have reasonable ground to suspect that the information provided by you is incorrect, inaccurate, not current or not complete, we reserve the right to suspend or terminate your account and block your access to our website. RedGrocery will not be liable for any direct or indirect loss or damage arising on this account.

    On registration, an account is created for every member and a password is sent to the registered e-mail id. You are responsible for the confidentiality of your password and are responsible for the activities occurring under your account. You agree to ensure that you logout of your account at the end of every session. You agree to inform RedGrocery immediately of any unauthorized use of your password/account or any other breach of your security. RedGrocery will not be liable for any loss or damage arising out of your failure to comply with this.
  • Modification of these Terms
  • RedGrocery reserves the right, at our discretion, to change, modify, add, or remove portions of these Terms at any time. Please check these Terms and any Guidelines periodically for changes. Your continued use of the RedGrocery website after the posting of changes constitutes Your binding acceptance of such changes. For any material changes to these Terms, such amended terms will automatically be effective thirty days after they are initially posted on the RedGrocery website.
  • Services offered
  • RedGrocery through its Website acts as a channel for facilitating the order placement process between the Customer and his/her selected Merchant (Grocery Store). Users of the website choose their location and select a store from among a list of stores whose details are shown while purchasing an item. RedGrocery does not implicitly or explicitly support, endorse or force the user for the selection of any particular shop.

    While placing an order, you make an offer to buy the selected products from your selected store. No contract exists between you and us for the sale/purchase of your selected products. Upon completion of your order placement process, we send a notification to your registered mobile phone and e-mail id about receiving your order. This notification is not to be understood as acceptance of your order. Your order is automatically sent to your selected store. However, acceptance of your order is at the discretion of your selected store. Your contract of products to be delivered is with your selected store only. The contract is subject to your right to cancellation. Your selected store can also terminate the contract upon violation of its terms and conditions.
  • Pricing
    • Product:
    • Every registered store makes the best effort to keep the price of the products displayed on RedGrocery updated at all times. However, due to the frequent variation in prices of some items, there may be slight difference in price in some cases. In such cases, the MRP of the product displayed on the packaging will be considered for billing, subject to your right to cancellation. It is the sole responsibility of the Merchant (Grocery Stores) to provide the latest and competitive price of the their respective products.
    • Merchants:
    • Merchants can join the RedGrocery for free & upload/manage their inventory to try our website. We will provide a joining bonus to every new merchant. As a joining bonus we will provide free orders with in your delivery zone for 2 months from registration date. After the completion of free bonus period of 2 months, we will deduct a commission of 1.5% of the order amount. There are many ways by which you can add credits to your account. You can learn more about on how to add credits to your account by visiting the Finance section from your dashboard. If your account credit becomes zero for any reasons after the signup bonus, we will deactivate your account. Once deactivated customers will neither be able to see you products nor place orders at your store. We recommend you keep sufficient balance in your account by regularly adding credit to your account.
    • Customers:
    • The RedGrocery is completely free for Customers. There is no hidden cost. So join, shop & enjoy.
  • Product
  • RedGrocery makes the best effort to maintain an accurate and correct name, image, price & description of the products available on the website. However, RedGrocery hereby disclaims any guarantee of exactness as to the appearance of the final product.

    The stores listed on RedGrocery make the best effort to keep stock of all the products shown on RedGrocery. However, in some cases, the products may be out of stock or expired at the store. In such cases, the store would call you and offer you other alternatives available. The customer retains the right to accept/reject the alternative.

    RedGrocery is not responsible for the quality of the products. Please contact the manufacturer or the respective Merchant (Grocery Store) from where you purchased the product in case of any complaint regarding the quality of products. Customers have the right to post reviews and ratings about the merchants from where they have purchased the products. RedGrocery will not be involved in any kind of dispute arising of what so ever matter.
  • Image and Logo
  • All the images used in RedGrocery are for display purpose only. The actual product may differ in shape, size and color. Although we have taken extensive care to represent every product correctly but due to human error or other errors the actual product may differ from what is shown on the website. The images and logos used are the copyright property of the respective brands.
  • Delivery and Payment
  • Every order is passed to the store selected by the user without any delay. Every store registered on RedGrocery makes the best effort to make each delivery as early as possible. However, due to some conditions like traffic, weather, manpower and other unavoidable circumstances, at times it might not be possible to have some delay in delivery. In case, order is placed after the closing time of the store, delivery is made after the opening of the store the next day. Please note that RedGrocery is not responsible for the delivery of your products. It is the sole responsibility of the respective merchant from where the order was being placed. However, in case of any complaints/suggestions you can contact us or write reviews about the respective merchant.

    Payment can be made through various options, depending on the options supported by the respective merchant. Customer can reject any product if delivery is made in a defected state and make the payment only for the other products.
  • User Conduct and Rules
  • Users agree and undertake to use the Website and the services offered on the Website in a manner, which is proper. Improper usage may be considered to include, but not limited to:
    • Hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing information that infringes on a patent or copyright or does not belong to the user or is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful or racially/ethnically objectionable, disparaging, related to money laundering, harmful to minors or is deceptive or misleading or impersonating another or violates any law in force
    • Uploading or distributing files that contain viruses/malware, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer
    • Downloading of any file that you know, or reasonably should know, cannot be legally distributed in such manner
    • Violating any applicable laws or regulations for the time being in force in and outside India
    • Violating, abusing or unethically manipulating any of the Terms applicable on this website
    • Conducting surveys or transmission of 'junk mails' or 'chain letters'
    • Trying to gain unauthorized access or exceeding the scope of authorized access to any sections of the Website by hacking or through any illegal means
    • Trying to gain access to the personal information of other users or soliciting personally identifiable information of other users
    • Using 'spiders', 'page-scraping', 'robots' or 'deep-link' tools or using any similar automatic device, program or algorithmically or manually controlled process to access, acquire, copy or reproduce contents or parts of the Website
    • Trying to test the vulnerability of the website by breaching security measures or by bypassing authentication and verification methods employed on the website
    • Copying or reproducing contents or sections of the website
    • Attempting to interfere with the working of the website or with any user's use of the website
    • RedGrocery reserves the right to take legal action if any attempt is made by the user to misuse the services of the Website or to conduct any unlawful or illegal activity or with the intention of doing fraud. RedGrocery reserves the right to restrict/temporarily or indefinitely suspend the access of any user to our website without assigning any reason thereof. RedGrocery will not be liable for any direct or indirect loss or damage arising on this account.
  • Liability Exclusions
  • RedGrocery does not have any specific information about your system used to access the website. Although we may place some cookies to enhance your experience of our website, RedGrocery makes the best effort to keep its systems safe and secure to access, we will not be responsible for any loss or damage, direct, indirect or consequential, including loss of data, however caused, before, during or after the use of our Website.
  • Disclaimer
  • RedGrocery makes the best effort to provide updated, accurate, complete and correct data on the Website. However, RedGrocery does not either warrant or make any representation about the quality, timeliness, accuracy, completeness and correctness of the data, information or service offered on the website. RedGrocery shall not be held liable for any losses or damage, direct, indirect, punitive, special or incidental based on the reliance of the data available on the Website or for being/not being able to use the website or the services offered on the website. Products and prices are subject to change without prior notice. Any person using the information available on the website and/or the services offered on the website does so at his/her own risk.
  • Contact Information
  • In case of any queries, complaints, feedback and suggestions, please contact us at:
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